SHIPPING & RETURNS

We aim to process all orders within 3 business days, pending item availability and credit card verification. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only.

If you have any concern at all that your package will not make it on time please email us at info@dearcecilia.com and we will respond within 24 hours.  

Shipping Rates & Methods

Cecilia ships with USPS or UPS for all domestic orders. All orders $300 or more receive free shipping. For orders under $300, please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.

$10 - 5-8 Business days
$20 - 2-4 Business days 

Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch. All shipping times are estimates, we are not able to guarantee any shipping timelines after your item is dispatched.

Please double check your order and address details are correct before placing your order. We are not able to cancel orders after they are placed. 

Tracking Your Order

Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.

International Shipping

Cecilia uses DHL and UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client. Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.

International Economy: 3-12 business days

Lost or Missing Orders

If you think your package is lost, email us at info@dearcecilia.com right away with your order number and we'll try our best to help resolve the issue. Please note that Cecilia is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier. Be sure to check with your neighbors or building front desk to see if they may have your package.

Pre-Orders

Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes. If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us info@dearcecilia.com if you’d like your items to ship separately, and we will do our best to accommodate.

Return Policy

If for any reason you are not happy with your purchase, we will accept returns and exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. To be eligible, all exchanges must be initiated within 14 days from delivery and must be received within 30 days of the ship date.

Please log in to your account on dearcecilia.com to access your order and initiate a return request. Once your return is confirmed and approved, we will send you a return label on us. A 3% restocking fee will be deducted from your final refund.

Please note we are unable to accept returns or exchanges for international orders. Please contact us at info@dearcecilia.com with any questions.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it can be sent back to you at your expense and a refund will not be granted.

Upon acceptance of the return package, refunds will be processed within 5-7 business days, at which time you will be notified by email. Refunds will be given in the original method of payment.

Returns on Sale Items

All items purchased on sale or with a promotional code (excluding the welcome code) are considered final sale. Items will not be eligible for return/exchange or store credit, no exceptions.

Discount Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

For other questions about your order, please email us at info@dearcecilia.com and include your order number in the subject line.