SHIPPING & RETURNS
For questions about your order, please email us at info@dearcecilia.com and include your order number in the subject line.
All orders placed Mon-Fri (excluding holidays) before 6PM PST will ship within 4 business days, pending item availability and credit card verification. Orders placed on Friday after 6PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.
If you have any concern at all that your package will not make it on time please email us at info@dearcecilia.com and we will respond within 24 hours.
Year-Round Shipping Rates & Methods
Cecilia ships with USPS or UPS for all domestic orders. All orders $250 or more receive free shipping. For orders under $250, please see the chart below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.
$10 - 3-5 Business days
$20 - 1-2 Business days
Please note that orders will only be shipped once payment and delivery details have been approved. Delivery time frames begin from the date of dispatch.
Tracking Your Order
Upon completion of your order, you will receive a shipment confirmation email, which will include a link that will direct you to updated tracking information.
Local Pick-up
Select the Local Pick-up option at check-out if you'd like to come by our studio to pick up your purchase. No shipping fee will be charged if you elect this option. Your order will generally be ready within the day, but if you need to expedite for any reason, please contact us info@dearcecilia.com or DM us on Instagram @dearcecilia__.
International Shipping
Cecilia uses DHL and UPS for all international deliveries. Rates are calculated based on destination and weight of the package. All additional taxes, customs and import duties levied by the client’s local government are the responsibility of the client. Items will be shipped from Los Angeles, CA with an official invoice declaring the exact total of merchandise purchased in US dollars.
Return Policy
If for any reason you are not happy with your purchase, we will accept returns and exchanges on items that were purchased at full price and that are returned in their original unworn, unwashed condition with all tags intact. To be eligible, all exchanges must be initiated within 14 days from delivery and must be received within 30 days of the ship date.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
We suggest shipping your package with a carrier such as UPS, DHL or FedEx, or via Insured USPS Parcel Post, as we cannot take responsibility for packages we do not ship ourselves. C.O.D.s will not be accepted.
Please send approved/returnable items to—
502 S Ave 17
Los Angeles, CA 90031
Upon acceptance of the return package, refunds will be processed within 5-7 business days, at which time you will be notified by email. Please allow 5-7 business days for your refund to post to your account statement. Refunds will be given in the original method of payment.
Returns on Sale Items
All items purchased on sale or with a promotional code are considered final sale. Items will not be eligible for return/exchange or store credit, no exceptions.
Discount Codes
Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.